WooThemes FaultPress WordPress Help Desk Theme
In this article, The WooThemes FaultPress WordPress Help Desk Theme, WooTheme’s introduce a great WordPress Theme designed to perform on line bug tracking, or help desk ticket tracking or Help Desk System! It features ticket management, bug submissions, auto email updates, mobile ready, multiple site capable, the list is long. Check it out below!
This FaultPress WP Theme is WooTheme’s flagship pure ‘application theme’ for WordPress. It provides all of the functionality required for you to have full blown Help desk Tickets, Bug tracking or Fault tracking.
It also has the added benefit of engaging your community in a feeling of ownership of your site or product.
There is NOTHING you can do will get you more viewers and more permanent active members then by giving them the ability to not only suggest fixes and improvements but to give them positive feedback thru the automated emails and tracking provided by this software for their requests! You can then delegate tasks amongst team members, assign bug fixes to milestones or version releases and discuss any issues via the built-in messages system.
WooThemes FaultPress WordPress Help Desk Theme Unique Features
WooThemes FaultPress WordPress Help Desk Theme – has an Advanced ticket system
The core feature of FaultPress is it’s ticket system. Individual tickets can be assigned to team members for action and given a status and a priority to help identify action points. They can also be tagged to aid navigation and have attachments to help illustrate any problems described.
Depending on how you choose to set up your project, tickets can be added either by guests, or restricted to team members only.
The WooThemes FaultPress WordPress Help Desk Theme Tracks your Milestones
Some bugs are show-stoppers while others are less important. With milestones you can manage tickets into version releases based on their criticality.
Essentially milestones help you to plan which features / fixes will be included in the next release and which will be road mapped into version 2.0.
WooThemes FaultPress WordPress Help Desk Theme has strong Messaging
Messages are a great way to interact with your team / community. Functioning much like a blog they allow you to post ideas for feedback or general announcements. Users can interact by posting their own thoughts in the form of comments. Unlike a blog hoWooTheme’sver, you can specify whether messages are viewable to the public, or kept private for registered team members.
WooThemes FaultPress WordPress Help Desk Theme has an Comprehensive overview page
The main overview page in FaultPress greets you each time you log in. It displays the project description as well as a statistical low-down including the total amount of unresolved tickets, milestones, members and contributors. Most importantly the overview page displays all the latest activity including new tickets, milestones and messages as well as any updates to tickets including a change of status, priority, the addition of tags or attachments.
WooThemes FaultPress WordPress Help Desk Theme has Mobile Support BUIKT IN.
If, like us you can’t resist checking in on business while your out and about you’ll be pleased to know that FaultPress has been optimized for mobile devices. Utilizing css3′s media queries there are dedicated stylesheets for widescreen desktop displays, iPads in portrait / landscape orientation, notebooks and smart-phones in portrait / landscape orientation.
Seamless integration
WooThemes designed FaultPress to work seamlessly on top of WordPress. To enhance the application experience WooTheme’s endeavored to ensure that you need not venture into the WordPress admin panel to administer the system.
Tickets can be added by the front-end as can messages and milestones. Users are able to log in via a customized WordPress login page and edit their profile via the front-end too. Unless you need to do any major system config modifications you’d be hard pushed to identify that FaultPress is running on WordPress at all!
WooThemes FaultPress WordPress Help Desk Theme is Multi-site support ready.
FaultPress has been developed to support WordPress multisite. This means that you can manage multiple projects using the FaultPress system all running off a single WordPress installation.
Custom email notifications
When logged in you can ‘watch’ tickets and messages. This means you will receive activity notifications delivered directly into your inbox in real-time.
WooThemes FaultPress WordPress Help Desk Theme Features Cutting edge HTML5 and CSS3
WooThemes ensured that the FaultPress front end has been written using the very latest HTML5 and CSS3 code. In face besides iconography and the logo, the only images used in the entire design is the body background image. This ensures rapid load times and that changing the overall look and feel is a piece of cake.
Try before you buy
Not sure how this theme will work? Why not head over to our Playground and give it a test drive before making up your mind.
Documentation
You can find detailed installation and setup instructions for woothemes in their support pages.
Standard WooThemes Features included in the WooThemes FaultPress WordPress Help Desk Theme
These features are just as special as the one’s above, but you’ll find these standard within most of our wide range of themes:
Backend theme options
Making simple changes without editing code, like adding your own logo, changing to an alternate color style, adding Google Analytics code, couldn’t be easier with our WordPress backend theme option’s panel.
Cross-browser compatible
WooTheme’s tested our themes to ensure they are compatible with all modern WooTheme’sb browsers like Firefox, Safari, Chrome and Internet Explorer. They should also all be WooTheme’sb standards compliant.
Auto-sizing thumbnails
An image re-sizer script built into the Woo framework automatically scales your post images for pixel perfect display in our templates. No need to upload new cropped images when re-designing your website.
Localized for translations
WooThemes come packaged with a language file for easy WordPress theme translations into your desired language – editing one neat little file without hunting down text in all our theme templates. Supports WPML plugin.
Woo framework
All our themes are built on the same stable WooThemes framework – modifications are a breeze, whilst all is neatly coded for search engine readiness and further theme development.
Custom page templates
Woo themes come packaged with a full width page template without the sidebar, and sitemap/archives page templates for efficient quick links to all the hidden posts you wrote ages ago that still deserve to be seen.
OK thats it for this WooThemes FaultPress WordPress Help Desk Theme Article!
Authors bio is coming up shortly.